Terms of Service

By accessing or using Stucare Client OS (the “Platform”), you agree to these terms. If you are agreeing on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation, and “you” means that organisation.

If you do not agree to these terms, do not use the Platform.

Stucare Client OS is a business operations platform. Depending on the features enabled for an account, it provides:

• Client and relationship management
• Project and task management
• Quotations, invoices, bills, credit notes and payment records
• Payment receipts, reminders, outstanding balances and account statements
• Document generation, storage and controlled sharing
• Employee and HR management, including attendance, payroll and letters
• Communication, notifications and messaging, including WhatsApp where enabled
• Reporting, audit logs and role-based access control

We may add, change or withdraw features over time.

• You must provide accurate and complete information when creating or maintaining an account.
• You are responsible for the security of your account credentials, and for keeping them confidential.
• You are responsible for activity carried out under your account.
• You must tell us promptly at privacy@stucares.com if you believe an account has been compromised.
• Where the Platform offers two-factor authentication, we strongly recommend enabling it.

You are responsible for:

• The information you upload to or enter into the Platform
• Having a lawful basis and the necessary permissions for that information, including information about your own clients and employees
• The accuracy of your records, including financial and tax records
• The communications you send through the Platform, and who you send them to
• Managing who in your organisation has access, and at what level
• Complying with the laws that apply to your business

Where the WhatsApp integration is enabled, authorised users may send business messages through your own connected WhatsApp Business account, using Meta’s WhatsApp Business Platform.

When using it, you must:

• Comply with all applicable laws, including those governing unsolicited commercial communication
• Comply with Meta’s and WhatsApp’s terms, policies and commerce rules, including the WhatsApp Business Messaging Policy
• Have the permissions and consents required to message each recipient
• Send only messages that relate to your legitimate business dealings with the recipient
• Respect any request from a recipient to stop being messaged

You must not:

• Send spam, bulk unsolicited messages or marketing to people who have not agreed to receive it
• Send unlawful, misleading, fraudulent, abusive or harmful content
• Attempt to bypass, circumvent or interfere with Meta’s restrictions, rate limits or review processes
• Use the integration for fraud, impersonation or any illegal purpose
• Use the integration in a way that puts the connected WhatsApp account or its quality rating at risk

You retain responsibility for the content you upload. You confirm that you hold the rights and permissions necessary to upload, store, process and share it through the Platform.

You must not upload content that is unlawful, infringes another person’s rights, or contains malicious code. Uploaded files are scanned, but scanning is not a guarantee, and you remain responsible for what you upload.

The Platform provides software that helps you produce quotations, invoices, bills, receipts, statements and related records, including tax calculations based on the details you enter.

The Platform does not process payments and is not a payment service. Where a payment identifier such as a UPI address is shown on a document, it is one you have configured, and any payment made using it is between you and the payer.

The Platform relies on third-party services to operate, including hosting, database, object storage, authentication, email delivery, key management and error monitoring providers, and — where enabled — Meta’s WhatsApp Business Platform. These are listed in the Privacy Policy.

Those services operate under their own terms. An interruption, change or restriction by a third-party provider may affect the Platform, and we are not responsible for their acts or omissions.

The Platform — including its software, source code, design, interface, documentation and the Stucare name and marks — is owned by Stucare Innovation and Creation Private Limited and its licensors, and is protected by intellectual property law. These terms grant you a limited, non-exclusive, non-transferable right to use the Platform while your account is active.

You retain ownership of the data and content you put into the Platform. You grant us the rights necessary to host, process, transmit and display it in order to provide the service to you.

You must not:

• Use the Platform for any unlawful purpose
• Access, or attempt to access, any account, organisation or data that is not yours
• Probe, scan or test the security of the Platform without our prior written permission
• Introduce malware, or attempt to disrupt or overload the service
• Use the Platform for fraud, impersonation, spam or abuse
• Reverse engineer, decompile or disassemble the Platform, except where that restriction is prohibited by law
• Attempt to bypass permissions, rate limits, authentication or any other control
• Misuse the WhatsApp integration as described in section 5
• Resell or provide the Platform to a third party as your own service, without our agreement

You must not attempt to compromise the Platform’s security, including its application, APIs, authentication, permission system, databases, document storage or infrastructure.

If you discover a security vulnerability, we ask that you report it to privacy@stucares.com and give us a reasonable opportunity to address it before disclosing it. We appreciate responsible disclosure.

We may suspend or terminate access where:

• These terms are breached
• There is illegal activity, fraud or abuse
• There is a security risk to the Platform or to other customers
• Fees due are unpaid, where fees apply
• We are required to do so by law or by a third-party provider we depend on

Where circumstances reasonably allow, we will give notice before suspending an account, and an opportunity to put the matter right. You may stop using the Platform at any time. On termination, the provisions that by their nature should survive will do so, including sections 7, 9, 15 and 16.

How information is handled is set out in the Privacy Policy. Deletion requests are covered on the User Data Deletion page.

We work to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free service, and we do not offer a specific uptime commitment in these terms.

Availability may be affected by maintenance, releases, infrastructure and network conditions, third-party provider outages, and events outside our reasonable control. We will try to carry out planned maintenance in a way that minimises disruption.

The Platform is provided on an “as is” and “as available” basis. To the extent permitted by law, we disclaim implied warranties, including those of merchantability, fitness for a particular purpose and non-infringement.

The Platform is software. It does not provide legal, tax, accounting or financial advice. You remain responsible for your own business decisions, records, filings, communications and compliance, and for reviewing anything the Platform produces before relying on it.

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business or anticipated savings, arising out of or relating to these terms or the use of the Platform, even if advised of the possibility.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation.

These terms are governed by the laws of India, and the courts having jurisdiction over the place where Stucare Innovation and Creation Private Limited has its registered office shall have jurisdiction over any dispute arising out of or relating to them.

We may update these terms from time to time. The current version is always published at this address, with the date it was last updated shown at the top. Where a change is material, we will take reasonable steps to bring it to the attention of business customers. Continuing to use the Platform after a change takes effect means you accept the updated terms.

Stucare Innovation and Creation Private Limited

Privacy and data protection: privacy@stucares.com
General enquiries: ceo@stucares.com
Website: https://stucare.solutions